by fitronics_root | 2018-05-02 | Case Studies
OPERATOR NAMES: THIRD SPACE, TM ACTIVE AND ACTIVE NATION SECTORS: PRIVATE PREMIUM, LEISURE TRUST AND LEISURE CHARITY PRODUCT: INSIGHT Third Space Managing Director, John Penny; TM Active Chief Executive, Martin Guyton and Active Nation Managing Director,... by fitronics_root | 2017-11-30 | Research
THIS WHITEPAPER ANSWERS THE FOLLOWING QUESTIONS: What is the relationship between the different types of gym member communication (face-to-face, email, SMS etc.) and loyalty (as measured by Net Promoter Score®)? Which combinations of communication channels maximise...
by fitronics_root | 2017-06-20 | Case Studies
OPERATOR NAME: FITNESS INCENTIVE SECTOR: PRIVATE PRODUCT: INSIGHT About the Client Fitness Incentive is a single location full-service club based in a village environment on Long Island, New York. Established in 1984 the club has been voted ‘Best of Long Island’ an... by fitronics_root | 2017-04-26 | Research
THIS WHITEPAPER ANSWERS THE FOLLOWING QUESTIONS: Does a member’s Net Promoter Score® predict their length of stay? How does the number of hassles and uplifts experienced by a member affect their likeliness of being a positive club Promoter or negative club Detractor?...
by fitronics_root | 2017-02-22 | Case Studies
OPERATOR NAME: ACTIVENEWHAM SECTOR: LEISURE TRUST PRODUCT: INSIGHT To improve the member experience and reduce queueing, activeNewham have replaced their traditional cash based reception desks with user-friendly kiosks, contactless payment technology and...
