Automated Email and SMS
Our research has consistently shown the power of communication in a long and fruitful customer relationship. Utilise digital communications to extend your club community outside of your four walls without increasing your staff’s already busy workload, so that they can continue to concentrate on engaging with members when they visit your facility.
KEY BENEFITS
SAVE TIME
Set up your member journeys once and our intelligent, rule-triggered automated system will send your email and SMS messages for you, to the right members at the right time. Giving your staff more time on the gym floor to look after members.
INCREASE REACH
Extend your club community outside your four walls and continue the conversation wherever your members are, on mobile and PC. Keep your club front of mind to encourage visits, which are shown to improve retention.
PROMOTE ADDITIONAL SPEND
Take Your Customer Experience to the Next level
Customer Testimonials
“We have had lots of great feedback from our members about the tailored emails Digital allows us to automatically deliver, it has really helped re-engage people and get them back into the club and group exercise studios.”
Digital has become an important pillar to our retention strategy and customer offering! Digital allows us to send over 12,000 emails a month to our membership base. This is done with welcome emails, weekly benefits, getting more active, referring a friend, increasing usage, contacting casual users, inactive users, birthday emails! It allows us to see light in a space that we wouldn’t normally see. Fitness is well on its way to digital – we believe at CPL that for a small outlay they effect of Digital, Interact and Insight are greatly felt!
