2021 Winners

Club and Operator of the Year

Across all categories, this is the operator and site who have achieved the highest Net Promoter Score® for the year.

Operator of the Year

Fitness Incentive
New York, USA

Club of the Year

Jetts Ballina
New South Wales, Australia

Most Improved Club and Operator of the Year

Across all categories, this is the operator and site who have seen the greatest increase in their Net Promoter Score this year when compared to last year.

Most Improved
Operator of the Year

Fusion Lifestyle
Nationwide, England and Wales

Most Improved
Club of the Year

The City Baths, Newcastle (Fusion Lifestyle)
Tyne and Wear, England

Best Awards – Operator Level

The operators within each of our categories who have achieved the highest Net Promoter Score for the year.

Best Member Experience – Leisure Trust

Barnsley Premier Leisure & Tees Active
South Yorkshire, England and County Durham, England

Best Member Experience – Local Authority

Castle Point Leisure
Essex, England

Best Member Experience – Private Multi-Site Gym Group

Power Wellness
Nationwide, USA

Best Member Experience – Private Independent Gym

Fitness Incentive
New York, USA

Best Member Experience – University / School / College Gym

Hertfordshire Sports Village & St Mary’s Calne Sports Club
Hertfordshire, England and Wiltshire, England

Best Member Experience – Golf Club Group

Burhill Golf and Leisure
Nationwide, England

Best Awards – Site Level

The sites within each of our categories who have achieved the highest Net Promoter Score for the year.

Best Leisure Centre Member Experience

Waterside Farm Leisure Centre (Castle Point Leisure) and Thornaby Pavilion (Tees Active)
Essex, England and North Yorkshire, England

Best Gym Member Experience

Jetts Ballina
New South Wales, Australia

Best Swimming Pool Member Experience

Xcite Broxburn Swimming Pool (West Lothian Leisure)
West Lothian, Scotland

Best Golf Club Member Experience

Ramsdale Park Golf Centre (Burhill Golf and Leisure)
Nottinghamshire, England

Most Improved Awards – Operator Level

The operators within each of our categories who have seen the greatest increase in their Net Promoter Score this year when compared to last year.

Most Improved Member Experience – Leisure Trust

Fusion Lifestyle
Nationwide, England and Wales

Most Improved Member Experience – Local Authority

Caerphilly County Borough Council and City of McKinney Apex Center
Caerphilly, Wales and Texas, USA

Most Improved Member Experience – Private Multi-Site Gym Group

Third Space
London, England

Most Improved Member Experience – Private Independent Gym

The Works Family Health & Fitness Center
New Hampshire, USA

Most Improved Member Experience – University / School / College Gym

Hertfordshire Sports Village and St Mary’s Calne Sports Club
Hertfordshire, England and Wiltshire, England

Most Improved Awards – Site Level

The sites within each of our categories who have seen the greatest increase in their Net Promoter Score this year when compared to last year.

Most Improved Leisure Centre Member Experience

The City Baths, Newcastle (Fusion Lifestyle)
Tyne and Wear, England

Most Improved Gym Member Experience

Third Space – City
London, England

Most Improved Golf Club Member Experience

Ramsdale Park Golf Centre (Burhill Golf and Leisure)
Nottinghamshire, England

Previous Winners

The sites within each of our categories who have achieved the highest Net Promoter Score for the year.

Discover our awesome winners!

Coursepro is part of the Fitronics family of products.

Fitronics proudly supports thousands of successful sport and leisure operators across the globe to get and keep millions of adults and children active.

Fitronics Limited is a registered company in England and Wales with company registration number 04530620 and VAT registration number GB691316824 with a registered office at 4 & 5 Palace Yard Mews, Bath, BA1 2NH.

Contact

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5 Palace Yard Mews, Bath ,BA1 2NH, UK

Call: +44 (0)3301 280 971

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