2021 Winners
Club and Operator of the Year
Across all categories, this is the operator and site who have achieved the highest Net Promoter Score® for the year.
Operator of the Year

Fitness Incentive
New York, USA
Club of the Year

Jetts Ballina
New South Wales, Australia
Most Improved Club and Operator of the Year
Across all categories, this is the operator and site who have seen the greatest increase in their Net Promoter Score this year when compared to last year.
Most Improved
Operator of the Year



Fusion Lifestyle
Nationwide, England and Wales
Most Improved
Club of the Year


The City Baths, Newcastle (Fusion Lifestyle)
Tyne and Wear, England
Best Awards – Operator Level
The operators within each of our categories who have achieved the highest Net Promoter Score for the year.



Best Member Experience – Leisure Trust
Barnsley Premier Leisure & Tees Active
South Yorkshire, England and County Durham, England



Best Member Experience – Local Authority
Castle Point Leisure
Essex, England



Best Member Experience – Private Multi-Site Gym Group
Power Wellness
Nationwide, USA

Best Member Experience – Private Independent Gym
Fitness Incentive
New York, USA



Best Member Experience – University / School / College Gym
Hertfordshire Sports Village & St Mary’s Calne Sports Club
Hertfordshire, England and Wiltshire, England


Best Member Experience – Golf Club Group
Burhill Golf and Leisure
Nationwide, England
Best Awards – Site Level
The sites within each of our categories who have achieved the highest Net Promoter Score for the year.


Best Leisure Centre Member Experience
Waterside Farm Leisure Centre (Castle Point Leisure) and Thornaby Pavilion (Tees Active)
Essex, England and North Yorkshire, England



Best Gym Member Experience
Jetts Ballina
New South Wales, Australia


Best Swimming Pool Member Experience
Xcite Broxburn Swimming Pool (West Lothian Leisure)
West Lothian, Scotland


Best Golf Club Member Experience
Ramsdale Park Golf Centre (Burhill Golf and Leisure)
Nottinghamshire, England
Most Improved Awards – Operator Level
The operators within each of our categories who have seen the greatest increase in their Net Promoter Score this year when compared to last year.



Most Improved Member Experience – Leisure Trust
Fusion Lifestyle
Nationwide, England and Wales


Most Improved Member Experience – Local Authority
Caerphilly County Borough Council and City of McKinney Apex Center
Caerphilly, Wales and Texas, USA


Most Improved Member Experience – Private Multi-Site Gym Group
Third Space
London, England


Most Improved Member Experience – Private Independent Gym
The Works Family Health & Fitness Center
New Hampshire, USA



Most Improved Member Experience – University / School / College Gym
Hertfordshire Sports Village and St Mary’s Calne Sports Club
Hertfordshire, England and Wiltshire, England
Most Improved Awards – Site Level
The sites within each of our categories who have seen the greatest increase in their Net Promoter Score this year when compared to last year.



Most Improved Leisure Centre Member Experience
The City Baths, Newcastle (Fusion Lifestyle)
Tyne and Wear, England



Most Improved Gym Member Experience
Third Space – City
London, England



Most Improved Golf Club Member Experience
Ramsdale Park Golf Centre (Burhill Golf and Leisure)
Nottinghamshire, England
Previous Winners
The sites within each of our categories who have achieved the highest Net Promoter Score for the year.