Customer Case Studies
Our case studies give you the opportunity to get a glimpse of our customer experience management software in action.
Discover how the organisations leading the way in customer service excellence deliver exceptional member experiences to create raving fans of their businesses
Actif Carmarthenshire Video Case Study
Discover how Actif Carmarthenshire improved their attrition rate from 4.3% to 2.4% by enhancing their member experience with the support of Fitronics and TRP
Innovating Through Adversity – How TRP Helped Castle Point Leisure Successfully ‘Go Online’ During the COVID-19 Outbreak
Read Castle Point Leisure’s story of successfully taking their group exercise classes online to keep members engaged and working out from home during the COVID-19 pandemic shutdown
Save Time and Make Better Decisions – The Most Important Email of Your Week
Third Space Managing Director, John Penny; TM Active Chief Executive, Martin Guyton and Active Nation Managing Director, Stuart Martin share why the Executive Summary Email sent to them by our ‘Insight’ software is their most important email of the week
Fitness Incentive – Using NPS® to Maintain a Premium Service Offering in the Face of Increased Competition
Discover how member feedback management solution ‘Insight’ helps Fitness Incentive deliver a premium service for their members which has seen them reach a Net Promoter Score® almost three times greater than the US average.
ActiveNewham Have Stopped Accepting Cash Payments at Their Leisure Centres
Informed by customer feedback collected through Insight, activeNewham have made significant investments to replace traditional cash based reception desks with user-friendly kiosks, contactless payment technology and members of staff acting as club concierges