2024 Winners
Club and Operator of the Year
Across all categories, this is the operator and site who have achieved the highest Net Promoter Score® for the year.
Operator of the Year
![Pendle-Leisure-Trust Pendle Leisure Trust](https://www.fitronics.com/wp-content/uploads/2023/05/Pendle-Leisure-Trust.png)
Pendle Leisure Trust
Nelson, UK
Club of the Year
![The Hangar Health and Fitness The Hangar Health and Fitness](https://www.fitronics.com/wp-content/uploads/2024/12/The-Hangar-Health-and-Fitness.jpg)
LED The Hangar Health & Fitness
UK
Most Improved Club and Operator of the Year
Across all categories, this is the operator and site who have seen the greatest increase in their Net Promoter Score this year when compared to last year.
Most Improved
Operator of the Year
![hertfordshire sports village hertfordshire sports village](https://www.fitronics.com/wp-content/uploads/2024/12/hertfordshire-sports-village.png)
Hertfordshire Sports Village
Hatfield, UK
Most Improved
Club of the Year
![Bpl logo Bpl logo](https://www.fitronics.com/wp-content/uploads/2024/12/Bpl-logo.png)
![Bpl logo Bpl logo](https://www.fitronics.com/wp-content/uploads/2024/12/Bpl-logo.png)
![Bpl logo Bpl logo](https://www.fitronics.com/wp-content/uploads/2024/12/Bpl-logo.png)
Worksop Leisure Centre Barnsley Premier Leisure
Worksop,UK
Best Awards – Operator Level
The operators within each of our categories who have achieved the highest Net Promoter Score for the year.
![3 3 1](https://www.fitronics.com/wp-content/uploads/2023/05/3-1.jpg)
![3 3 1](https://www.fitronics.com/wp-content/uploads/2023/05/3-1.jpg)
Best Member Experience – Leisure Trust
Pendle Leisure Trust
Nelson, UK
![Castle Point Leisure Logo Castle Point Leisure Logo](https://www.fitronics.com/wp-content/uploads/2022/05/Castle-Point-Leisure-Logo.jpg)
![Castle Point Leisure Logo Castle Point Leisure Logo](https://www.fitronics.com/wp-content/uploads/2022/05/Castle-Point-Leisure-Logo.jpg)
Best Member Experience – Local Authority
Castle Point Leisure
Essex, England
![hertfordshire sports village hertfordshire sports village](https://www.fitronics.com/wp-content/uploads/2024/12/hertfordshire-sports-village.png)
![hertfordshire sports village hertfordshire sports village](https://www.fitronics.com/wp-content/uploads/2024/12/hertfordshire-sports-village.png)
![hertfordshire sports village hertfordshire sports village](https://www.fitronics.com/wp-content/uploads/2024/12/hertfordshire-sports-village.png)
![hertfordshire sports village hertfordshire sports village](https://www.fitronics.com/wp-content/uploads/2024/12/hertfordshire-sports-village.png)
Best Member Experience – Private Multi-Site Gym Group
Hertfordshire Sports Village
Hatfield, UK
![westwood logo westwood logo](https://www.fitronics.com/wp-content/uploads/2024/12/westwood-logo.png)
![westwood logo westwood logo](https://www.fitronics.com/wp-content/uploads/2024/12/westwood-logo.png)
Best Member Experience – Private Independent Gym
Westwoods Health Club
Edinburgh, Scotland
![St_Mary's_School_logo St Marys School logo](https://www.fitronics.com/wp-content/uploads/2024/01/St_Marys_School_logo.png)
![St_Mary's_School_logo St Marys School logo](https://www.fitronics.com/wp-content/uploads/2024/01/St_Marys_School_logo.png)
Best Member Experience – University / School / College Gym
St Marys School
Sport Centre
UK
![Burhill-Logo_OnWhite-new Burhill Logo OnWhite new](https://www.fitronics.com/wp-content/uploads/2023/05/Burhill-Logo_OnWhite-new.png)
![Burhill-Logo_OnWhite-new Burhill Logo OnWhite new](https://www.fitronics.com/wp-content/uploads/2023/05/Burhill-Logo_OnWhite-new.png)
![Burhill-Logo_OnWhite-new Burhill Logo OnWhite new](https://www.fitronics.com/wp-content/uploads/2023/05/Burhill-Logo_OnWhite-new.png)
Best Member Experience – Golf Club Group
Burhill
UK
Best Awards – Site Level
The sites within each of our categories who have achieved the highest Net Promoter Score for the year.
![Crymych Inflatable 4.jpg Crymych Inflatable 4.jpg](https://www.fitronics.com/wp-content/uploads/2024/12/Crymych_Inflatable_4.jpg.jpg)
![Crymych Inflatable 4.jpg Crymych Inflatable 4.jpg](https://www.fitronics.com/wp-content/uploads/2024/12/Crymych_Inflatable_4.jpg.jpg)
Best Leisure Centre Member Experience
Crymych Leisure Centre
Crymych, Wales
![village gym watford village gym watford](https://www.fitronics.com/wp-content/uploads/2024/12/village-gym-watford.jpg)
![village gym watford village gym watford](https://www.fitronics.com/wp-content/uploads/2024/12/village-gym-watford.jpg)
Best Gym Member Experience
Village Gym Watford
Hertfordshire, England
![Glenogle Swim Centre Glenogle Swim Centre](https://www.fitronics.com/wp-content/uploads/2024/12/Glenogle-Swim-Centre.jpg)
![Glenogle Swim Centre Glenogle Swim Centre](https://www.fitronics.com/wp-content/uploads/2024/12/Glenogle-Swim-Centre.jpg)
Best Swimming Pool Member Experience
Glenogle Swim Centre
Edinburgh, Scotland
![Ramsdale-Park-Golf-Centre-Burhill-Golf-and-Leisure Ramsdale Park Golf Centre Burhill Golf and Leisure](https://www.fitronics.com/wp-content/uploads/2022/05/Ramsdale-Park-Golf-Centre-Burhill-Golf-and-Leisure.jpg)
![Ramsdale-Park-Golf-Centre-Burhill-Golf-and-Leisure Ramsdale Park Golf Centre Burhill Golf and Leisure](https://www.fitronics.com/wp-content/uploads/2022/05/Ramsdale-Park-Golf-Centre-Burhill-Golf-and-Leisure.jpg)
Best Golf Club Member Experience
Burhill Ramsdale Park Golf Centre
Nottingham, England
Most Improved Awards – Operator Level
The operators within each of our categories who have seen the greatest increase in their Net Promoter Score this year when compared to last year.
Most Improved Member Experience – Leisure Trust
Magna Vitae
Louth, UK
![Caerphilly County Borough Council.svg Caerphilly County Borough Council.svg](https://www.fitronics.com/wp-content/uploads/2024/12/Caerphilly_County_Borough_Council.svg.png)
![Caerphilly County Borough Council.svg Caerphilly County Borough Council.svg](https://www.fitronics.com/wp-content/uploads/2024/12/Caerphilly_County_Borough_Council.svg.png)
Most Improved Member Experience – Local Authority
Caerphilly Borough Council
UK
![hertfordshire sports village hertfordshire sports village](https://www.fitronics.com/wp-content/uploads/2024/12/hertfordshire-sports-village.png)
![hertfordshire sports village hertfordshire sports village](https://www.fitronics.com/wp-content/uploads/2024/12/hertfordshire-sports-village.png)
![hertfordshire sports village hertfordshire sports village](https://www.fitronics.com/wp-content/uploads/2024/12/hertfordshire-sports-village.png)
![hertfordshire sports village hertfordshire sports village](https://www.fitronics.com/wp-content/uploads/2024/12/hertfordshire-sports-village.png)
Most Improved Member Experience – Private Multi-Site Gym Group
Hertfordshire Sports Village
Hatfield, UK
![Burhill Logo OnBlue RGB new 1 removebg preview Burhill Logo OnBlue RGB new 1 removebg preview](https://www.fitronics.com/wp-content/uploads/2024/03/Burhill-Logo_OnBlue_RGB-new__1_-removebg-preview.png)
![Burhill Logo OnBlue RGB new 1 removebg preview Burhill Logo OnBlue RGB new 1 removebg preview](https://www.fitronics.com/wp-content/uploads/2024/03/Burhill-Logo_OnBlue_RGB-new__1_-removebg-preview.png)
Most Improved Member Experience – Golf Club Group
Burhill
UK
![uni-of-stirling uni of stirling](https://www.fitronics.com/wp-content/uploads/2024/01/uni-of-stirling.png)
![uni-of-stirling uni of stirling](https://www.fitronics.com/wp-content/uploads/2024/01/uni-of-stirling.png)
Most Improved Member Experience – University / School / College Gym
University of Stirling
Stirling, UK
Most Improved Awards – Site Level
The sites within each of our categories who have seen the greatest increase in their Net Promoter Score this year when compared to last year.
![Bpl logo Bpl logo](https://www.fitronics.com/wp-content/uploads/2024/12/Bpl-logo.png)
![Bpl logo Bpl logo](https://www.fitronics.com/wp-content/uploads/2024/12/Bpl-logo.png)
![Bpl logo Bpl logo](https://www.fitronics.com/wp-content/uploads/2024/12/Bpl-logo.png)
Most Improved Leisure Centre Member Experience
Barnsley Premier Leisure
UK
![337106109_733695988337603_6367194455061270767_n 337106109 733695988337603 6367194455061270767 n](https://www.fitronics.com/wp-content/uploads/2023/05/337106109_733695988337603_6367194455061270767_n.jpg)
![337106109_733695988337603_6367194455061270767_n 337106109 733695988337603 6367194455061270767 n](https://www.fitronics.com/wp-content/uploads/2023/05/337106109_733695988337603_6367194455061270767_n.jpg)
Most Improved Gym Member Experience
Village Gym Bristol
Bristol, UK
![Burhill-Logo_OnWhite-new Burhill Logo OnWhite new](https://www.fitronics.com/wp-content/uploads/2023/05/Burhill-Logo_OnWhite-new.png)
![Burhill-Logo_OnWhite-new Burhill Logo OnWhite new](https://www.fitronics.com/wp-content/uploads/2023/05/Burhill-Logo_OnWhite-new.png)
![Burhill-Logo_OnWhite-new Burhill Logo OnWhite new](https://www.fitronics.com/wp-content/uploads/2023/05/Burhill-Logo_OnWhite-new.png)
Most Improved Golf Club Member Experience
Wycombe Heights Golf Centre
UK
Previous Winners
The sites within each of our categories who have achieved the highest Net Promoter Score for the year.