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Recognising and rewarding health and fitness clubs, across the globe.

The Member Experience Awards were created to recognise and reward health and fitness clubs, leisure centres, gyms, and golf clubs across the globe for their delivery of excellent member experiences as measured by Net Promoter Score®

Net Promoter Score, or NPS® as it is commonly referred to, is a globally recognised measure of customer loyalty and satisfaction used within a vast array of industries.

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Awarding the best in member experience.

The Member Experience Awards is the health and fitness industry’s only awards programme based soley on NPS as an objective measure of quality.

Winning a Member Experience Award requires a true customer-first approach and unwavering focus on making member experience part of everything an organisation does everyday.


Operators and their sites are assigned to one of 6 (5 for sites) categories relevant to their sector of the industry and the highest scoring is crowned ‘best in category’.The overall highest scoring operator and site across categories are named ‘Operator of the Year’ and ‘Site of the Year’ respectively.


Much like our ‘Best Awards’, operators and their sites are assigned to one of 6 (5 for sites) categories relevant to their sector of the industry. This time however we compare the current year’s score with the previous year’s score and the operator/site with the greatest increase in NPS is crowned ‘most improved in category’.The operator and site with the greatest increase in their NPS between the previous and current year overall across categories are named ‘Most Improved Operator of the Year’ and ‘Most Improved Site of the Year’ respectively.

Medal Awards

Medal awards are awarded to operators who’s NPS hits a pre-determined range.These ranges are assigned a medal colour; Silver, Gold, or Platinum.The bottom boundary for Silver is the industry average NPS for the previous year, so those achieving a medal award, of any colour, have exhibited above-average service delivery.

Previous Winners

The sites within each of our categories who have achieved the highest Net Promoter Score for the year.

Discover our awesome winners!

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Past MEA Winners

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Coursepro is part of the Fitronics family of products.

Fitronics proudly supports thousands of successful sport and leisure operators across the globe to get and keep millions of adults and children active.

Fitronics Limited is a registered company in England and Wales with company registration number 04530620 and VAT registration number GB691316824 with a registered office at 4 & 5 Palace Yard Mews, Bath, BA1 2NH.


House of Fitronics
5 Palace Yard Mews, Bath ,BA1 2NH, UK

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