Optimise Your Swim School Management with CoursePro

CoursePro greatly benefits The Leisure Experts as it significantly reduces the time spent on monotonous administrative tasks. We have also seen great feedback from customers as they can see how their swimmers are progressing on a weekly basis, instead of having to wait for an end of term report. The enhanced communication features of CoursePro have helped keep our learners informed about class schedules, movements, and important updates, fostering a stronger sense of community and engagement. One of my favourite features of CoursePro is its robust reporting and analytics tools provided by CoursePro, which help the company track its performance metrics and make data-driven decisions to continuously improve our services. 

We highly recommend CoursePro to other businesses in the swimming industry due to its user-friendly interface, comprehensive features, and excellent customer support. By adopting CoursePro, businesses can streamline their administrative processes, make bold business decisions based on real time data all while enhancing customer experience, and ultimately focusing more on delivering high-quality swimming programmes that meet the needs of their members. 

“CoursePro has been a game-changer for our swim school business. In over 12 years of using the system, we’ve scaled up to over 10 locations, 100 teachers, and 2,000 swimmers. Our learners are motivated by their progress tracked through Homeportal, which also keeps parents informed. We appreciate CoursePro’s regular updates and improvements since 2011. Key features like direct debits integration, reports, and contact triggers enhance our professionalism and client service. For any swim school looking to expand and onboard more swimmers, CoursePro is a must-have!” 

BGL Golf has worked with the TRP system since 2016 and in that time, NPS has become a central customer feedback metric used on a daily basis to measure our success;  the system itself has played a pivotal role in promoting engagement with our Members and even helps in guiding investment plans.

As a company, we take great pride in delivering consistent, high levels of service, quality and value for our customers and the TRP system has provided us with a clear and efficient method of gathering real-time feedback on what we are doing well and areas where we can improve.  As result, our Members feel better heard, our staff are better recognised and our business continues to evolve, providing the very best experience possible.

We found traditional in-depth questionnaires provided too much information to act on effectively, but the beauty of the TRP system is that a small daily sample of our members provide open feedback to support their score, allowing us to easily identify the things that really matter to them and that we can therefore quickly action.

We would recommend the TRP system wholeheartedly to anyone that has a genuine desire to grow or enhance their offering through customer engagement and feedback. The system is extremely user friendly in providing a wealth of clear, transparent feedback.

It’s the first e-mail of every day for me, that’s my priority.