Most gyms know who joined. Fewer know who’s about to leave.
Built for gyms, leisure centres and health clubs.
TRP helps operators identify disengaged members, understand customer feedback, and reduce preventable cancellations
Trusted by leading operators
Built to Help Teams Act Earlier
Earlier Visibility. Better Decisions.
TRP helps health clubs, gyms and leisure operators:
Spot disengaged members earlier
Respond faster and more consistently
Understand member frustrations
Turn feedback into operational action
Reduce reactive firefighting
Reduce manual admin and spreadsheet chaos
TRP gives your teams one place to:
✔ Track Customer Sentiment
✔ Indentify Recurring Operational Issues
✔ Monitor Trends Over Time
✔ Respond Before Small Frustrations Become Cancellations
Whether you operate a single club or multiple sites…
TRP helps create clearer visibility across the customer experience.
What Better Visibility Looks Like
Stop Guessing
Understand what members actually think instead of relying on assumptions.
Spot operational issues earlier
Identify recurring themes before they become bigger problems.
Minimise workload
Reduce manual workload
Respond Faster
Give teams the tools to reply consistently and efficiently.
See the bigger picture
Understand trends across centres, services, teams and member groups.
Choose The TRP Package That Fits Your Goals
From essential insight to full retention strategy, our packages scale with your business
CORE
Get clear visibility of member feedback and sentiment.
Understand whats working and what needs attention.
What’s Included
✔ NPS Surveys
✔ Feedback And Questionnaires
✔ Dashboards And Reporting
✔ Closed-Loop Feedback
✔ Core Insight Tools
Best For
Operators who want a clearer view of member experience and sentiment.
Recommended
ENGAGE
Take action faster with automation and smarter communication
Reduce disengagement and build stronger member relationships
Everything in core, plus
✔ Digital Message Builder
✔ Automated Communication Journeys
✔ AI-Assisted Responses
✔ Risk Of Cancellation Tracking
✔ AI Questionnaire Builder
✔ Weekly Summaries And Alerts
Best For
Operators ready to reduce disengagement and improve communication at scale.
ULTIMATE
Full retention strategy and expert support to drive long-term results.
Deep insight, proactive intervention and strategic guidance.
Everything in engage, plus
✔ AI Tagging And Trend Detection
✔ Advanced Retention Insights
✔ Strategic Retention Planning
✔ Account Management
✔ Quarterly Business Review
✔ Priority Support
Best For
Multi-site operators and teams focused on long-term retention and performance.
Built for the Realities of Leisure Operations
Because leisure operators don’t need another generic survey platform.
They need something that actually understands how gyms and leisure centres operate.
What’s Inside TRP?
Everything in TRP is designed to help operators understand members earlier, reduce operational friction, and improve retention.
Feedback & Sentiment Tracking
Collect real-time feedback and understand how members feel across your sites and services.
Dashboards & Reporting
Track customer sentiment, operational themes, and engagement trends in one place.
Closed-Loop Feedback
Respond to feedback faster and show members their concerns are being acted on.
AI-Assisted Responses
Help teams respond more efficiently with AI-generated reply suggestions and call scripts.
AI Tagging & Trend Detection
Automatically group recurring feedback themes without manually reviewing hundreds of comments.
Automated Communication
Create targeted email and SMS journeys that keep members informed and engaged.
Risk & Retention Visibility
Identify disengaged members earlier so teams can intervene before cancellations happen.
Automated Communication
Quickly understand what’s happening across your business without manually pulling reports.
Seamlessly Integrates With Major Membership Management Systems
TRP connects with leading membership management software platforms to ensure your customer data works harder for your organisation.
By integrating directly with your existing systems, TRP helps you deliver more timely, relevant and personalised engagement across the entire member lifecycle.
Designed for
Leisure Centres
Gyms
Health Clubs
Boutique operators
Leisure trusts
University sports facilities
Multi-site operators
Hotel Chains
Leisure Parks
The Goal Isn’t More Feedback
It’s about:
Clearer Visibility
Faster action
Stronger retention
Fewer perventable cancellations
Because the operators who grow most sustainably aren’t always the ones selling the most memberships.
They’re usually the ones losing the fewest.
Stay Connected With Your Members
Knowing a member is starting to disengage is valuable
Doing something about it is what really matters.
TRP helps you turn customer insight into timely, relevant communication, so you can reach members before they lose momentum.
Whether someone’s attendance is dropping, they’ve just joined, or they’re one of your most engaged members, TRP helps you send communication that’s relevant to them, not everyone.
Encourage members whose attendance has started to decline
Welcome new members with an automated onboarding journey
Recognise loyal members and celebrate milestones
Target specific membership types or demographics
Reduce manual follow-up with automated communication journeys
Better communication starts with better timing
TRP helps your team deliver communication based on real behaviour, making every interaction more timely, more personal and more meaningful.
TESTIMONIALS
Real Operator Story
“We wanted actual growth, not constantly chasing our tail trying to recover numbers. Before TRP, feedback data had to be manually pulled together and reviewed across multiple channels. TRP heled us move from being reactive to proactive. It’s much easier to make decisions because we now have the justification behind them. The AI features make life so much more efficient and speedier for our managers. If TRP disappeared tomorrow, we’d be out in the wilderness”
– Alexandra Pinhorn, Horizon Leisure
