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Most gyms know who joined. Fewer know who’s about to leave.

Built for gyms, leisure centres and health clubs.

TRP helps operators identify disengaged members, understand customer feedback, and reduce preventable cancellations

Trusted by leading operators

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Built to Help Teams Act Earlier

Earlier Visibility. Better Decisions.

TRP helps health clubs, gyms and leisure operators:

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Spot disengaged members earlier

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Respond faster and more consistently

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Understand member frustrations

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Turn feedback into operational action

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Reduce reactive firefighting

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Reduce manual admin and spreadsheet chaos

TRP gives your teams one place to:

Track Customer Sentiment

Indentify Recurring Operational Issues

Monitor Trends Over Time

Respond Before Small Frustrations Become Cancellations

 

Whether you operate a single club or multiple sites…

TRP helps create clearer visibility across the customer experience.

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What Better Visibility Looks Like

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Stop Guessing

Understand what members actually think instead of relying on assumptions.

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Spot operational issues earlier

Identify recurring themes before they become bigger problems.

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Minimise workload

Reduce manual workload

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Respond Faster

Give teams the tools to reply consistently and efficiently.

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See the bigger picture

Understand trends across centres, services, teams and member groups.

Choose The TRP Package That Fits Your Goals

From essential insight to full retention strategy, our packages scale with your business

CORE

Get clear visibility of member feedback and sentiment.

Understand whats working and what needs attention.

What’s Included

  NPS Surveys

  Feedback And Questionnaires

  Dashboards And Reporting

  Closed-Loop Feedback

  Core Insight Tools

Best For

Operators who want a clearer view of member experience and sentiment.

Recommended

ENGAGE

Take action faster with automation and smarter communication

Reduce disengagement and build stronger member relationships

Everything in core, plus

  Digital Message Builder

  Automated Communication Journeys

  AI-Assisted Responses

  Risk Of Cancellation Tracking

  AI Questionnaire Builder

  Weekly Summaries And Alerts

Best For

Operators ready to reduce disengagement and improve communication at scale.

ULTIMATE

Full retention strategy and expert support to drive long-term results.

Deep insight, proactive intervention and strategic guidance.

Everything in engage, plus

✔  AI Tagging And Trend Detection

  Advanced Retention Insights

  Strategic Retention Planning

  Account Management

  Quarterly Business Review

  Priority Support

Best For

Multi-site operators and teams focused on long-term retention and performance.

Built for the Realities of Leisure Operations

Because leisure operators don’t need another generic survey platform.

They need something that actually understands how gyms and leisure centres operate.

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What’s Inside TRP?

Everything in TRP is designed to help operators understand members earlier, reduce operational friction, and improve retention.

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Feedback & Sentiment Tracking

Collect real-time feedback and understand how members feel across your sites and services.

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Dashboards & Reporting

Track customer sentiment, operational themes, and engagement trends in one place.

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Closed-Loop Feedback

Respond to feedback faster and show members their concerns are being acted on.

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AI-Assisted Responses

Help teams respond more efficiently with AI-generated reply suggestions and call scripts.

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AI Tagging & Trend Detection

Automatically group recurring feedback themes without manually reviewing hundreds of comments.

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Automated Communication

Create targeted email and SMS journeys that keep members informed and engaged.

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Risk & Retention Visibility

Identify disengaged members earlier so teams can intervene before cancellations happen.

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Automated Communication

Quickly understand what’s happening across your business without manually pulling reports.

Seamlessly Integrates With Major Membership Management Systems

TRP connects with leading membership management software platforms to ensure your customer data works harder for your organisation.

By integrating directly with your existing systems, TRP helps you deliver more timely, relevant and personalised engagement across the entire member lifecycle.

Designed for

Leisure Centres

Gyms

Health Clubs

Boutique operators

Leisure trusts

University sports facilities

Multi-site operators

Handpicked Hotels

Leisure Parks

The Goal Isn’t More Feedback

It’s about:

Clearer Visibility

Faster action

Stronger retention

Fewer perventable cancellations

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Because the operators who grow most sustainably aren’t always the ones selling the most memberships.

They’re usually the ones losing the fewest.

TESTIMONIALS

Real Operator Story

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“We wanted actual growth, not constantly chasing our tail trying to recover numbers. Before TRP, feedback data had to be manually pulled together and reviewed across multiple channels. TRP heled us move from being reactive to proactive. It’s much easier to make decisions because we now have the justification behind them. The AI features make life so much more efficient and speedier for our managers. If TRP disappeared tomorrow, we’d be out in the wilderness”

Alexandra Pinhorn, Horizon Leisure

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