Frequently Asked Questions

Member Retention & Loyalty

How does TRP improve member retention in leisure centres, clubs and wellbeing hubs?

TRP shows you where loyalty is building, where engagement is slipping, and what actions will reduce churn quickly and confidently.

How does TRP identify members most at risk of leaving?

It spots early signs of disengagement, such as reduced visits or lower sentiment, and highlights members who need attention before they cancel.

Does TRP support our long-term retention goals?

Yes. TRP combines insight, automation and staff development tools to help you keep more members for longer.

Can TRP build personalised onboarding and retention journeys?

Yes. TRP supports welcome flows, re-engagement prompts and retention journeys that run automatically.

Member Experience & Feedback

Can TRP help improve the overall member experience?

Yes. TRP gives you a clear view of the full member journey so you can fix friction points and strengthen the moments that build loyalty.

How does TRP use feedback to improve services?

Feedback appears instantly in your dashboards, making it easy to spot patterns, fix issues and improve the member experience in real time.

Does TRP automate follow-ups from member feedback?

Yes. Positive feedback gets an instant thank you, and lower scores are flagged for personal follow-up

Is TRP GDPR compliant for member data?

Yes. TRP meets UK data privacy standards.

Surveys & Questionnaires

How does the TRP Questionnaire Builder make surveys easier?

Drag-and-drop design, clean layouts and instant analytics help you gather meaningful feedback without technical hurdles.

Is TRP survey scheduling flexible for different member groups?

Yes. You choose the timings, and TRP shows the full schedule clearly so surveys run exactly when you need them to.

Can TRP survey invites match our brand identity?

Yes. Add your logo, colours and preferred styling so every survey looks like it comes directly from your organisation.

Can TRP send surveys to a test group first?

Yes. You can send to a percentage or fixed group to test new ideas before going wider.

Communication & Campaigns

How does TRP automate member communication?

Messages trigger from real behaviour, ensuring members hear from you at the right moment with relevant, human communication.

Can we segment automated messages in TRP?

Yes. Tailor messages by age, membership type or activity for communication that lands well.

Can we run promotional and seasonal campaigns through TRP?

Yes. TRP supports targeted email and SMS campaigns for events, offers and seasonal activity.

Analytics, Insights & Reporting

What analytics does TRP provide to support retention improvement?

Clear dashboards show loyalty, satisfaction and engagement in a way that is easy to action.

Does TRP track Net Promoter Score for leisure operators?

Yes. TRP monitors NPS over time to help you understand shifts in member loyalty.

Can we measure other satisfaction scores besides NPS?

Yes. Add any custom questions you need to get a full picture of member sentiment.

Can TRP monitor member sentiment and engagement over time?

Yes. TRP charts trends weekly and monthly so you can see whether your changes are working.

Can we segment member feedback and loyalty data in TRP?

Yes. Filter by demographics to understand how different groups feel and behave.

Task Management & Staff Support

Can TRP support staff coaching and development?

Yes. Managers get real examples and data so coaching becomes clearer, fairer and more effective.

Does TRP help teams manage follow-ups and actions?

The To Do Page keeps all tasks in one place so no member is forgotten.

Notifications

How do we track which TRP digests and updates were sent?

Digest Send History gives you a clear record of every send, including timing and recipients.

Integrations & Scalability

Does TRP integrate with other platforms?

Yes. TRP integrates with platforms such as Gladstone, Legend, Xn, Exerp, Clubwise and ESP to keep data clean and reduce manual work.