Customer Feedback Solutions for Gyms and Leisure Centres
KEY FEATURES
Survey Creation & Delivery
Design and send surveys in a way that suits your members — quick, flexible, and fully branded.
- Email surveys
- SMS surveys
- Online surveys
- One-off or recurring surveys
- Recurring surveys triggered by member visits
- ‘Relational’ surveys sent every 3 months
- Unlimited number of questions and responses per month
- Custom branding at organisation and site level (your logo and colours)
- Tablet and mobile optimised
Automation & Integration
Save time and connect your member feedback with the systems you already use.
- Integrates with your MMS
- Customisable automated email response system for NPS® feedback
- Integration with Facebook – share Promoter comments easily
- Integrations with Facebook and Google Reviews for combined feedback view
Reporting & Insights
Understand member sentiment instantly with advanced analytics and clear summaries.
- Advanced reporting – filter by site, membership type, keyword, age, or gender*
- Real-time email notifications of responses (optional)
- Daily summary email of responses (optional)
- Weekly Executive Summary email showing high-level performance stats (optional)
- Keyword tagging – identify key trends in specific areas of your business
- Track individual member NPS® over time
Engagement & Performance
Turn insights into action and empower your team to drive member satisfaction.
- Assign staff to follow up with specific members
- Star Performer metric – see which team members have the biggest impact
- Promoter, Passive, or Detractor classification for every response
- Dedicated Account Manager with in-depth fitness industry knowledge
Support & Security
Reliable service and strong data protection you can count on.
- UK-based technical support via phone and email
- Strong, secure systems infrastructure – ISO/IEC 27001:2005 certified servers
Filters available will depend on which MMS you are using.
KEY BENEFITS
CUSTOMER-FRIENDLY
INFORMED BUSINESS DECISIONS
Collect the feedback you need to confidently make key business decisions and investments to deliver the club experience your members desire.
RAVING FANS AND REFERRALS
Share comments from your brand advocates with the world via your company social media channels in just a few clicks. Empower your members to easily do the same to their followers to reach new audiences.
Build Strong Member Relationships at Your Gym or Leisure Centre
Customer Testimonials
“Operators such as ourselves depend on reliable member feedback mechanisms to intelligently inform strategic business decisions. We are seeing some real tangible outcomes of asking for, analysing and acting upon customer feedback using TRP’s system”
“TRP has been such a great resource and company to work with to get insight to what our members want. We use the data collected to make decisions on what to improve and when.”
