Date: 17th November | Time: 12pm – 4.30pm
Where: DoubleTree by Hilton Hotel, Nottingham Gateway, NG8 6AZ
Cost: Free!

Who can attend:

Existing TRP customers and those interested in implementing TRP services to their business

Why Attend?

The TRP Summit and MEA Awards back and this year, we’re combining both events so you can enjoy a jam-packed day full of educational seminars, interactive breakout sessions, networking and to join in on the MEA Award celebrations – will you be a 2022 winner?

TRP Summit Agenda


Time Topic Speaker
12pm – 12:30pm Networking and Lunch
12:30pm – 12:35pm Welcome Daniel Haywood & Marc Jones
12:35pm – 1pm

MEA award presentation (Part 1)

Daniel Haywood & Marc Jones
1pm – 1:40pm Expand Your Membership Potential Melvyn Hillsdon
1:40pm – 1:50pm

MEA award presentation (Part 2)

Daniel Haywood & Marc Jones
1:50pm – 2pm Break Break
2pm – 3pm Creating a Coaching Culture Adam Daniel
3pm – 3:30pm Embedding NPS into your Culture Rob Beale (Third Space)
3:30pm – 3:50pm MEA award presentation (part 3) Daniel Haywood & Marc Jones
3:50pm – 4pm

TRP Roadmap 2023 MEA award presentation (part 3)

James Charles & Marc Jones
4pm – 4:10pm Break Break
4:10pm – 4:30pm Breakout – TRP James Charles

MEA awards presentation and Close

Daniel Haywood & Mark Lewis

What are the MEA Awards?

Member Experience Awards was created to recognise and reward health and fitness facility operators consistently delivering a high standard of member experience, as measured by their Net Promoter Score® within our Insight member feedback software. See more information here.


Operators and their sites are assigned to one of 6 (5 for sites) categories relevant to their sector of the industry and the highest scoring is crowned ‘best in category’.

The overall highest scoring operator and site across categories are named ‘Operator of the Year’ and ‘Site of the Year’ respectively.


Much like our ‘Best Awards’, operators and their sites are assigned to one of 6 (5 for sites) categories relevant to their sector of the industry. This time however we compare the current year’s score with the previous year’s score and the operator/site with the greatest increase in NPS is crowned ‘most improved in category’.

The operator and site with the greatest increase in their NPS between the previous and current year overall across categories are named ‘Most Improved Operator of the Year’ and ‘Most Improved Site of the Year’ respectively.

Medal Awards

Medal awards are awarded to operators who’s NPS hits a pre-determined range.

These ranges are assigned a medal colour; Silver, Gold, or Platinum.

The bottom boundary for Silver is the industry average NPS for the previous year, so those achieving a medal award, of any colour, have exhibited above-average service delivery.

Entry Requirements

In order to be eligible to be assessed for the 2022 Member Experience Awards, operators and sites must meet the following criteria:

– Have been sending surveys through Insight since at least April 20th, 2022. This means that a minimum of 6 months of data is assessed, giving a fair and reliable picture of performance.

– Have achieved a response rate of 5% or above representing 100+ responses for the 12-month assessment period. 

Previous winners:

Check our 2020 winners here.

Book your FREE place now!

Be sure to book your place as spaces are limited.

Fitronics proudly supports thousands of successful sport and leisure operators across the globe to get and keep millions of adults and children active.

Fitronics Limited is a registered company in England and Wales with company registration number 04530620 and VAT registration number GB691316824 with a registered office at 4 & 5 Palace Yard Mews, Bath, BA1 2NH.


House of Fitronics
5 Palace Yard Mews, Bath ,BA1 2NH, UK

Call: +44 (0)3301 280 971
Email: hello@fitronics.com