January – March 2026
Welcome to the latest edition of the CoursePro Customer Newsletter! We’re excited to share updates, tips, and insights to help you get the most out of your experience. From new features to best practices, we’re here to support your success every step of the way.
How We’re Using AI to Support You
AI is evolving quickly, and we’re using it in simple, practical ways to improve your experience, whether that’s faster support or smarter features.
Behind the scenes, it’s also helping our teams work more efficiently, so we can focus on delivering reliable improvements that make a real difference day to day.
We’re taking a careful approach, making sure everything we introduce is tested, secure and genuinely useful to you.
You Said, We Listened. 2025 CoursePro Highlights
Throughout 2025, we continued to evolve CoursePro based on your feedback, delivering a series of practical improvements to support your day-to-day operations.
Some of the key updates included:
- More control over how member progress is displayed
- Photo & video consent to support safeguarding and compliance
- Improved communication, including faster class cancellation messaging
- Better data capture and reporting, including preferred names and emergency contacts
- Simplified waiting lists, removing term-based limitations
- A more flexible HomePortal experience
The Big One: School Swim
In 2025, we also launched School Swim designed to help you manage school programmes with greater structure and visibility.
With School Swim, you can:
- Manage bookings centrally or give schools control
- Automate communication with organisations
- Organise groups more easily
- Access clearer reporting
These updates reflect our continued focus on making CoursePro simpler, more flexible, and aligned to how you work.
3.18 and 3.19 CoursePro Updates Released
We’ve already released CoursePro v3.18 and v3.19, continuing to build on the same focus: making everyday admin simpler and more effective.
Recent updates include:
- Smarter, more proactive communication, with improved contact triggers
- Better visibility and reporting, helping you act on insight more quickly
- Ongoing fixes and reliability improvements to support busy teams
These updates reflect our continued focus on making CoursePro simpler, more flexible, and aligned to how you work — with more to come throughout 2026.
Finance Update: New Invoicing Update
Our Finance team has recently moved to a new invoicing system to improve efficiency and service. During the transition, there was a temporary pause on issuing invoices and credits, which meant many customers did not receive these in January and part of February. The team is now catching up and normal service is resuming.
You may also notice that invoices now come from a different email address and have a refreshed look.
Thank you for your patience and understanding while we completed this upgrade.
Direct Debit Payments
Some members may see payments listed as Fitronics LTD or CoursePro on their bank statements, which can occasionally cause confusion.
To help avoid this, we recommend clearly explaining this in your member communications (e.g. website, FAQs or welcome emails), so members know what to expect.
Please note, any queries about payments or memberships should still be handled by your team. If you’d like help with wording or options to show your business name instead, feel free to contact us here.
Webinar Re-Cap. Watch On-Demand
Missed our latest sessions? 3-1-5 Health Club Owner, KJ Dixon shared practical tips to get more from CoursePro:
Keeping Your Head Above Water – Automating Your Swim School
Learn how to optimise CoursePro automation to reduce manual admin, streamline communication with families, manage level movements and payment plans, and save hours each week—while improving the parent experience.
Turn School Swimming into a Growth Engine
School swimming isn’t just curriculum delivery—it’s a real growth opportunity. Discover how to increase pool utilisation, generate predictable income, reduce admin, connect with families, and create clear pathways that encourage swimmer progression.
We’ve also got a full schedule of upcoming CoursePro webinars free for all our customers.
Our next series will focus on Contact Triggers, helping you automate smarter communications and reduce manual workload even further.
Turning Hours of Admin into Growth Time
Comfort Aquatics faced a familiar challenge: rapid growth held back by endless spreadsheets, manual invoicing, and time-consuming admin. Re-enrolments, payments, and class management were eating up hours every week, leaving less time for teaching and growth.
By moving to CoursePro, they transformed how they operate: parents now book, pay, and re-enrol themselves, instructors log registers digitally, and leadership has real-time visibility across all five locations. The result? Over 2,000 children supported each week, a teaching team fully focused on swimming, and an estimated 40 hours of admin saved every week, equivalent to an extra teacher on the floor.
From improved parent convenience to better reporting and smoother operations, CoursePro helped Comfort Aquatics scale sustainably without burnout.
Simplify School Swim Admin and Track Progress Effortlessly
School swimming is top of mind across the industry, and for good reason. 1 in 4 children leave primary school unable to swim. That’s why we want to remind you about CoursePro’s School Swim module, designed to make managing school swimming simple, efficient, and compliant.
With School Swim, you can:
- Manage bookings, registers, and pupil records in one central system
- Track progress in real time with clear, visual reporting
- Give secure access to teachers, parents, and schools
- Stay compliant with Swim England, STA, and Ofsted requirements
- Scale across multiple sites and teams effortlessly.
Unlike generic solutions, School Swim was built for aquatic education and shaped by feedback from real customers. It’s already helping providers like Active Mid Devon deliver lessons more efficiently and confidently.
The missing piece to improving swim school experiences
Do you really know what your customers think about your swim school or activity programmes?
Insight by TRP (part of the Fitronics family alongside CoursePro) helps aquatic managers and leisure operators capture real feedback from parents and participants, and turn it into action that improves retention, reputation, and growth.
Why Insight for swim schools & activity programmes?
Hear from parents and participants, effortlessly
Send quick, branded surveys via email or SMS. Whether after a lesson, at key points in a term, or on a regular cycle. Simple NPS® surveys make it easy for busy parents to respond in seconds.
Understand what’s working (and what’s not)
Track feedback across lessons, teachers, and sites. Identify trends in areas like class quality, communication, and progress so you can make confident improvements.
Act quickly, without the admin
Automatically follow up with customers, assign actions to your team, and respond faster to issues before they become cancellations.
Improve your programme experience
From swimming lessons to gymnastics and tennis, Insight helps you fine-tune the experience for both participants and parents where it matters most.
Build loyalty and grow through referrals
Turn happy parents into advocates by sharing positive feedback and strengthening your reputation in your local community.
Insight isn’t just about collecting feedback; it’s about delivering better experiences that keep customers coming back term after term.
Want to see how it works alongside CoursePro?
One Swim Event Round Up
Earlier this month, our team attended the One Swim event delivered by Swim England. It was great to meet so many of our customers in person and have some really valuable conversations.
We enjoyed exploring how you can get even more from CoursePro, including making the most of modules you may not be using yet. Thanks to everyone who took the time to speak with us—we loved catching up!
See You At The TLE Conference 2026
Our team is excited to be attending the TLE Conference 2026 on Thursday 30th April at The Heritage, Killenard, Co. Laois. After the energy of last year’s event, we’re looking forward to connecting with the leisure industry, learning from inspiring speakers, and seeing the latest innovations in aquatics.
If you’re attending, be sure to say hello, we’d love to catch up in person!
Dear Customers, Colleagues, and Friends,
I wanted to share a quick personal update. I’ll be finishing my role as Head of Commercial at Fitronics on 1st April.
It’s been a fantastic journey and a difficult decision to make. Over the past few years I’ve had the privilege of working with brilliant colleagues and building strong relationships with many of you. I’m incredibly proud of what we’ve achieved together and very grateful for the trust, collaboration and partnership along the way.
The exciting news is that I’ll be joining XN Leisure as their new Managing Director. It’s a fantastic opportunity and a new challenge that I’m really looking forward to.
You will remain in very good hands with the Fitronics team, who will continue to support you exactly as they do today. The relationships across the business are strong and I’m confident that will continue.
While I’m excited about what lies ahead, I will genuinely miss the day-to-day conversations, collaboration and partnerships that have made this role so enjoyable.
I hope we stay in touch and I’m sure our paths will cross again in the industry.
Thank you again for your support over the years. It has been a real pleasure working with you.
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