Most gyms know who joined. Fewer know who’s about to leave.
Built for gyms, leisure centres and health clubs.
TRP helps operators identify disengaged members, understand customer feedback, and reduce preventable cancellations
Trusted by leading operators
Built to Help Teams Act Earlier or What TRP Helps Operators Improve
Earlier Visibility. Better Decisions.
TRP helps health clubs, gyms and leisure operators:
- Spot disengaged members earlier
- Understand what members are actually frustrated about
- Reduce reactive firefighting
- Respond faster and more consistently
- Turn feedback into operational action
- Reduce manual admin and spreadsheet chaos
Why Operators Use TRP
Most operators don’t struggle to collect feedback. The challenge is making sense of it.
Customer feedback usually arrives in lots of different places:
Emails
Social Media
Surveys
Conversations At Reception
Individually, they don’t always seem important.
Together, they tell you what’s really happening across your operation.
TRP brings that information together in one place, helping teams identify recurring issues, understand customer sentiment, and act earlier.
TRP gives your teams one place to:
- Track Customer Sentiment
- Indentify Recurring Operational Issues
- Monitor Trends Over Time
- Respond Before Small Frustrations Become Cancellations
Whether you operate a single club or multiple sites…
TRP helps create clearer visibility across the customer experience.
What TRP Helps You Do
Stop Guessing
Understand what members actually think instead of relying on assumptions.
Spot operational issues earlier
Identify recurring themes before they become bigger problems.
Minimise workload
Reduce manual workload
Respond Faster
Give teams the tools to reply consistently and efficiently.
Create clearer visibility across sites
Understand trends across centres, services, teams and member groups.
Choose The TRP Package That Fits Your Goals
From essential insight to full retention strategy, our packages scale with your business
CORE
Get clear visibility of member feedback and sentiment.
Understand whats working and what needs attention.
What’s Included
✔ NPS Surveys
✔ Feedback And Questionnaires
✔ Dashboards And Reporting
✔ Closed-Loop Feedback
✔ Core Insight Tools
Best For
Operators who want a clearer view of member experience and sentiment.
Recommended
ENGAGE
Take action faster with automation and smarter communication
Reduce disengagement and build stronger member relationships
Everything in core, plus
✔ Automated Communication Journeys
✔ AI-Assisted Responses
✔ Risk Of Cancellation Tracking
✔ AI Questionnaire Builder
✔ Weekly Summaries And Alerts
Best For
Operators ready to reduce disengagement and improve communication at scale.
ULTIMATE
Full retention strategy and expert support to drive long-term results.
Deep insight, proactive intervention and strategic guidance.
Everything in engage, plus
✔ AI Tagging And Trend Detection
✔ Advanced Retention Insights
✔ Strategic Retention Planning
✔ Account Management
✔ Quarterly Business Review
✔ Priority Support
Best For
Multi-site operators and teams focused on long-term retention and performance.
Built for the Realities of Leisure Operations
TRP wasn’t built for generic customer service teams.
It was built for:
- Busy leisure centres
- Stretched operational teams
- Frontline pressure
- Seasonal demand
- Retention targets
- Multi-site complexity
Because leisure operators don’t need another generic survey platform.
They need something that actually understands how gyms and leisure centres operate.
What’s Inside TRP?
Everything in TRP is designed to help operators understand members earlier, reduce operational friction, and improve retention.
Feedback & Sentiment Tracking
Collect real-time feedback and understand how members feel across your sites and services.
Dashboards & Reporting
Track customer sentiment, operational themes, and engagement trends in one place.
Closed-Loop Feedback
Respond to feedback faster and show members their concerns are being acted on.
AI-Assisted Responses
Help teams respond more efficiently with AI-generated reply suggestions and call scripts.
AI Tagging & Trend Detection
Automatically group recurring feedback themes without manually reviewing hundreds of comments.
Automated Communication
Create targeted email and SMS journeys that keep members informed and engaged.
Risk & Retention Visibility
Identify disengaged members earlier so teams can intervene before cancellations happen.
AI Summaries & Weekly Digests
Quickly understand what’s happening across your business without manually pulling reports.
Seamlessly Integrates With Major Membership Management Systems
TRP connects with leading membership management software platforms to ensure your customer data works harder for your organisation.
By integrating directly with your existing systems, TRP helps you deliver more timely, relevant and personalised engagement across the entire member lifecycle.
Designed for
Leisure Centres
Gyms
Health Clubs
Boutique operators
Leisure trusts
University sports facilities
Multi-site operators
The Goal Isn’t More Feedback
It’s:
- clearer visibility
- faster action
- stronger retention
- and fewer preventable cancellations
Because the operators who grow most sustainably aren’t always the ones selling the most memberships.
They’re usually the ones losing the fewest.
Trusted by Operators Across the UK
TESTIMONIALS
What Customers Say
“BGL Golf has worked with the TRP system since 2016 and in that time, NPS has become a central customer feedback metric used on a daily basis to measure our success; the system itself has played a pivotal role in promoting engagement with our members and even helps in guiding investment plans.
As a company, we take great pride in delivering consistent, high levels of service, quality and value for our customers and the TRP system has provided us with a clear and efficient method of gathering real-time feedback on what we are doing well and areas where we can improve. As a result, our members feel better heard, our staff are better recognised and our business continues to evolve, providing the very best experience possible.
We found traditional in-depth questionnaires provided too much information to act on effectively, but the beauty of the TRP system is that a small daily sample of our members provide open feedback to support their score, allowing us to easily identify the things that really matter to them and that we can therefore quickly action. We would recommend the TRP system wholeheartedly to anyone that has a genuine desire to grow or enhance their offering through customer engagement and feedback. The system is extremely user friendly in providing a wealth of clear, transparent feedback. It’s the first e-mail of every day for me, that’s my priority.”
– Guy Riggott
Chief Operating Officer, BGL Golf
Ready to See What’s Really Happening in Your Business?
We’ll show you:
• Where operators typically lose members
• How TRP identifies risk earlier
• And how teams are using customer insight to improve retention and operational performance.
