Customer Engagement Software Built for Gyms & Leisure Centres
Understand your members better
Improve retention. Reduce guesswork.
Most operators can tell you how many members joined last month.
Fewer can tell you:
Who’s starting to disengage
What’s frustrating members
Or why people leave before they cancel.
TRP helps gyms, leisure centres and health clubs spot those patterns earlier giving teams visibility into the member experience and helping operators intervene earlier.
Built specifically for the leisure industry, TRP combines customer feedback, communication tools and operational insight in one connected platform
Built to Help Teams Act Earlier or What TRP Helps Operators Improve
✔ Spot disengaged members earlier
✔ Understand what members are actually frustrated about
✔ Reduce reactive firefighting
✔ Respond faster and more consistently
✔ Turn feedback into operational action
✔ Reduce manual admin and spreadsheet chaos
Why TRP Exists
Retention is difficult when feedback is fragmented.
Most leisure operators collect customer feedback in multiple places:
Emails
Social Media
Surveys
Conversations At Reception
The problem isn’t collecting feedback.
It’s turning that information into something useful.
TRP gives your teams one place to:
Track Customer Sentiment
Identify Recurring Operational Issues
Monitor Trends Over Time
And Respond Before Small Frustrations Become Cancellations.
Whether you operate a single club or multiple sites…
TRP helps create clearer visibility across the customer experience.
What TRP Helps You Do
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Stop Guessing
Understand what members actually think instead of relying on assumptions.
Respond faster
Give teams the tools to reply consistently and efficiently.
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Spot operational issues earlier
Identify recurring themes before they become bigger problems.
Create clearer visibility across sites
Understand trends across centres, services, teams and member groups.
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Reduce manual workload
Reduce manual workload
Choose The TRP Package That Fits Your Goals
From essential insight to full retention strategy, our packages scale with your business
CORE
Get clear visibility of member feedback and sentiment.
Understand whats working and what needs attention.
What’s Included
✔ Feedback And Questionnaires
✔ Dashboards And Reporting
✔ Closed-Loop Feedback
✔ Core Insight Tools
Best For
Operators who want a clearer view of member experience and sentiment.
Recommended
ENGAGE
Take action faster with automation and smarter communication
Reduce disengagement and build stronger member relationships
Everything in core, plus
✔ Digital Message Builder
✔ Automated Communication Journeys
✔ AI-Assisted Responses
✔ Risk Of Cancellation Tracking
✔ AI Questionnaire Builder
✔ Weekly Summaries And Alerts
Best For
Operators ready to reduce disengagement and improve communication at scale.
ULTIMATE
Full retention strategy and expert support to drive long-term results.
Deep insight, proactive intervention and strategic guidance.
Everything in engage, plus
✔ Advanced Retention Insights
✔ Strategic Retention Planning
✔ Account Management
✔ Quarterly Business Review
✔ Priority Support
Best For
Multi-site operators and teams focused on long-term retention and performance.
Built for the Realities of Leisure Operations
TRP wasn’t built for generic customer service teams.
It was built for:
Busy leisure centres
Stretched operational teams
Frontline pressure
Seasonal demand
Retention targets
Multi-site complexity
Because leisure operators don’t need another generic survey platform.
They need something that actually understands how gyms and leisure centres operate.
What’s Inside TRP?
Everything in TRP is designed to help operators understand members earlier, reduce operational friction, and improve retention.
Feedback & Sentiment Tracking
Collect real-time feedback and understand how members feel across your sites and services.
Dashboards & Reporting
Track customer sentiment, operational themes, and engagement trends in one place.
Closed-Loop Feedback
Respond to feedback faster and show members their concerns are being acted on.
AI-Assisted Responses
Help teams respond more efficiently with AI-generated reply suggestions and call scripts.
AI Tagging & Trend Detection
Automatically group recurring feedback themes without manually reviewing hundreds of comments.
Automated Communication
Create targeted email and SMS journeys that keep members informed and engaged.
Risk & Retention Visibility
Identify disengaged members earlier so teams can intervene before cancellations happen.
AI Summaries & Weekly Digests
Quickly understand what’s happening across your business without manually pulling reports.
Seamlessly Integrates With Major Membership Management Systems
TRP connects with leading membership management software platforms to ensure your customer data works harder for your organisation.
By integrating directly with your existing systems, TRP helps you deliver more timely, relevant and personalised engagement across the entire member lifecycle.
Designed for
Leisure Centres
Gyms
Health Clubs
Boutique operators
Leisure trusts
University sports facilities
Multi-site operators
The Goal Isn’t More Feedback
It’s:
- clearer visibility
- faster action
- stronger retention
- and fewer preventable cancellations.
Because the operators who grow most sustainably aren’t always the ones selling the most memberships.
They’re usually the ones losing the fewest.
Trusted by Operators Across the UK
Trusted by Operators Across the UK
Ready to See What’s Really Happening in Your Business?
We’ll show you:
• Where operators typically lose members
• How TRP identifies risk earlier
• And how teams are using customer insight to improve retention and operational performance.