What Annoys Your Members, What Delights Them and How Does This Relate to Retention?

THIS WHITEPAPER ANSWERS THE FOLLOWING QUESTIONS:

What delights your members and how does this impact member retention and loyalty?

What annoys your members and how does this impact member retention and loyalty?

What should health and fitness operators do to harness the power of these findings to promote member engagement and loyalty in their clubs?

 

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