Who can attend?
Leisure industry professionals who are interested in creating and developing great customer service.
Who are ProInsight?
ProInsight is a leading market research and customer experience consultancy that specialises in the leisure industry. They provide businesses with the tools and insights they need to deliver exceptional customer experiences, using a combination of cutting-edge technology and experienced consultants.
ProInsight works with a wide range of leisure businesses, from small independents to large chains, including gyms, leisure centres, sports clubs, and events. Their services include mystery shopping, customer feedback surveys, and employee engagement surveys, which provide businesses with a detailed understanding of their customers’ experiences and the areas they can improve.
ProInsight’s expertise in this field ensures that attendees can expect to gain valuable knowledge and insights from some of the leading experts in the industry.
Why Attend?
The TRP and MEA summit has undergone a transformation this year, with an innovative new concept developed in partnership with ProInsight. Introducing the industry’s first-ever customer experience focused event, ConnectCX.
As the leisure industry evolves, customer experience is becoming the defining factor in setting businesses apart. Whether you’re running a gym, leisure centre, professional team, or mass participation event, delivering exceptional customer experiences is key to success.
This summit is your opportunity to take your leisure business to new heights, exceeding your customers’ expectations and setting yourself apart from the competition. You’ll learn how to develop a customer-oriented culture, resolve customer experience issues, improve customer service skills, and increase customer satisfaction and retention.
With industry leaders and experts at the forefront, this summit will equip you with the latest tools and strategies for delivering unforgettable customer experiences. You’ll leave feeling inspired and motivated to implement new ideas in your business, and armed with the skills to create a lasting impact on your customers.
Don’t miss out on this game-changing event in the leisure industry – register for the ConnectCX Summit now and take your business to the next level!
Our Speakers
Keith Smith
Trainer / Tutor
Session Title
Experiences and Their Importance in Facility Success
Jill Spencer
Director of Business Intelligence at Proinsight
Session Title
Customer Experience – Opportunities to take from the retail sector
Paul Bedford
Retention Expert
Session Title
Brilliant Basics and The Experience Loop
Marina Thomas
Managing Director, Marina Solutions
Session Title
CX: The Secret To Customer Loyality
ConnectCX Summit Agenda
